Last Updated Date: 2024-06

Our Commitment to You

At LaVieMochi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy ensures a simple and hassle-free return process.

Right to Cancel

Your right to cancel an order begins the moment you place your order and lasts 14 days from the day you receive your items. If your order consists of multiple items, the 14-day period starts from the day you receive the last item.

How to Return an Item

1. Initiate Your Return

• Contact our customer service at contact@laviemochi.com with your order number and reason for return.
• Our team will provide instructions on how and where to send your package.
• Returns sent without prior authorization will not be accepted.

2. Prepare Your Package

• Ensure the item is unused, in its original packaging, with all tags intact.
• Pack the item securely to prevent damage during transit.

3. Return Shipping

• As we sell pet products, return shipping costs are the responsibility of the customer.
• We recommend using an insured and trackable shipping method.

4. Drop Off Your Package

• Take the package to your nearest postal agent or drop-off location as instructed in the return email.

Refund Process

• Once we receive and inspect your return, we will process your refund within 2-14 working days.
• Refunds will be issued to the original payment method.
• You will receive an email confirmation once your refund is processed.
• Please note that additional time may be required for your bank or credit card provider to reflect the refund.

Faulty or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer service immediately at contact@laviemochi.com.
• Include a photo of the defect and your order number in your email.
• We will arrange for either a replacement or a full refund.

Exchange Policy

• The fastest way to exchange an item is to return the original item and place a new order for the desired item.
• Follow the return process outlined above.

Contact Us

For any questions regarding your return, please contact us at:
📧 contact@laviemochi.com
We’re here to help!

General Notes

• Items must be returned in their original condition, with all tags and packaging intact, to be eligible for a refund or exchange.
• We recommend insuring your return package as we are not responsible for lost or damaged items in transit.
• Refunds for international orders will not include the original shipping costs.

Thank you for shopping with LaVieMochi. Your satisfaction is our priority, and we aim to make your return experience as smooth as possible.