Last Updated Date: 2024-06

1. General Terms and Conditions

These general terms and conditions (“Terms”) apply when you, as a consumer (“Customer,” “you,” or “your”), place an order at www.laviemochi.com or related pages (“Website”). By using the Website and/or placing an order, you agree to comply with these Terms. Please read and understand them before making a purchase.

An agreement is concluded between you and LaVieMochi (“LaVieMochi,” “we,” “us,” or “our”) when we send a delivery confirmation for your order. You must be 18 years of age to make a purchase.

We reserve the right to cancel a purchase if fraud is suspected. We strive to display our products as accurately as possible, but variations in screen settings may result in differences between images and actual product appearance.

2. Personal Data, Security, and Privacy

We prioritize customer privacy. By accepting this policy when making a purchase or providing your data, you consent to its processing in accordance with GDPR. We act as the data controller for personal data such as your name, address, phone number, and email address.

We use encrypted data transmission for processing payment information and personal data. No card details are stored. You may request the deletion or correction of your data and opt out of direct marketing by contacting us.

3. Prices and Fees

All prices are stated in the local currency, and VAT depends on the billing location. Prices do not include payment or shipping fees, which are displayed separately. The price shown at the time of your order applies unless otherwise stated.

4. Payment

We accept payments via Stripe, offering secure card payment processing.

5. Delivery

Standard delivery takes 3 to 14 working days. Any deviations will be communicated. We are not responsible for products that are sold out or discontinued.

6. Delivery Delay

If a delay occurs, we will inform you. If delays are extensive, you may cancel your order. We are not liable for delays caused by suppliers or postal services.

7. Right of Withdrawal/Exchange

You have a 14-day right of return without providing a reason. Returned goods must be in original condition and packaging. Exchanges require placing a new order on our Website.

8. Complaints

We follow consumer protection laws regarding complaints. If you receive a defective item, notify us immediately. We will replace faulty products at no extra cost. Do not accept visibly damaged packages.

9. Unclaimed Packages

Unclaimed packages are subject to a fee. Non-payment of this fee may result in claims being forwarded to a debt collection service.

10. Security

We protect your data in compliance with GDPR. You have the right to request, correct, or delete your registered data. Payment processing occurs through secure, encrypted online pages.

11. Cookies

We use cookies to improve your browsing experience. You may adjust your browser settings to refuse cookies, but this may affect site functionality.

12. Prohibited Uses

You may not use the Website or its content for:

• Illegal purposes.
• Soliciting unlawful acts.
• Violating regulations.
• Infringing intellectual property rights.
• Uploading harmful code.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted or error-free service. We are not liable for direct, indirect, incidental, punitive, or consequential damages resulting from your use of the service or products purchased through it.

14. Governing Law

These Terms are governed by the laws of Sweden. Any disputes will be resolved in Swedish courts.

15. Contact Information

For questions regarding these Terms, contact us at:
📧 contact@laviemochi.com

By using our Website, you agree to these Terms and Conditions.